AI agent management platform for enterprise customer service
AI revenue operations platform for manufacturers and distributors
Stage
Not given
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Founded
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Based in
DE
US
Pricing model
Contact for pricing
Not given
Pricing
Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
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Key features
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
Automated quote generation from RFQs with pricing and inventory matching
Capture requests via email, phone, portal, PDF, and spreadsheet
Customer record deduplication and enrichment
Product SKU normalization and alternate matching
Automatic order staging in ERP from email and portal orders
Role-based access control and permissioning
What makes it different
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Operates inside existing systems without forcing teams to adopt new tools
Learns from every transaction to continuously improve workflows and surface patterns
Captures and operationalizes tribal knowledge and senior rep judgment
Four-week implementation to first operating workflow
Parloa