AI agent management platform for enterprise customer service
AI Agent for automating insurance claims end-to-end
Stage
Not given
Established
Founded
Not given
2017
Based in
DE
NO
Pricing model
Contact for pricing
Contact for pricing
Pricing
Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Not given
Key features
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
Claim intake automation with document verification and missing information collection
Claim processing with damage assessment, reserve calculation and fraud detection
Claim closure and settlement with payment handling and compliance checking
Visual workflow builder for configuration and customization
Human-in-the-loop with approval controls and audit trails
Document intelligence including OCR and table extraction
Integration hub with pre-built connectors to insurance systems
Real-time dashboards and performance tracking
Multi-language support across 6+ languages
Support for multiple claim types including motor, property, travel and specialty
What makes it different
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Purpose-built for insurance with 9 years of proven development and zero security breaches
Live deployment in 4-8 weeks with no rip-and-replace of existing systems
Full control and transparency with deterministic AI that only performs defined tasks
Proven results with 25x ROI and millions of claims automated annually
Enterprise-grade compliance with ISO 27001, SOC 2, GDPR and EU AI Act alignment
Parloa
Simplifai