AI agent management platform for enterprise customer service
Enterprise AI agent platform for customer experience
Stage
Not given
Not given
Founded
Not given
2023
Based in
DE
US
Pricing model
Contact for pricing
Contact for pricing
Pricing
Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Not given
Key features
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
Graph of Record - Connects to systems of record with real-time updates and no data migration needed
Charters - Define what agents know and can do for different conversation types
Intelligent Fields - Turn conversations into structured data with reasoning and reporting
Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
Ask Maven - Natural language interface for instant data exploration without analysts
Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
What makes it different
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Up to 93% autonomous resolution rate demonstrated with customers
Unified platform connecting systems, knowledge, and actions without data migration
Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
No engineering required - CX teams tune agents without developer involvement
Real-time voice AI integrated with existing telephony infrastructure
Parloa
Maven AGI