AI agent management platform for enterprise customer service
AI Character Platform for Brands & IP Owners
Stage
Not given
Not given
Founded
Not given
2022
Based in
DE
Not given
Pricing model
Contact for pricing
Contact for pricing
Pricing
Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Engagements start with a fixed-fee closed pilot covering setup, configuration, and the eight-week deployment. Ongoing pricing scales with deployment footprint (channels, character count, interaction volume). No per-seat or per-fan licensing.
Key features
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
Real-time fan engagement across Discord, web, social, and community channels
Brand-safe AI characters trained on approved content
Individual fan memory and contextual multi-turn conversations
Curated Mode with team review of all responses
Topic and person blacklists with real-time monitoring
Eight-week deployment from contract to live
IP owner controls all character data and conversation logs
Exportable character rules and analytics
Scalable platform for multiple characters
What makes it different
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Third-generation production build refined through real deployments
Eight weeks from contract signature to live deployment
60+ IP partners across games, sports, entertainment, and brands
Safety built into the architecture, not a feature add-on
Parloa