| Key features | - Demand forecasting for case duration, procedure length, utilization, and staffing needs
- Resource allocation optimization for rooms, blocks, staff, and equipment
- Real-time adjustment to operational changes and delays
- PACU and admission length of stay forecasting
- Turnover time and shift size optimization
- Equipment maintenance response
- No-show and late cancellation handling
- Add-on and urgent case accommodation
| - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
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| What makes it different | - Agentic AI that reads changing conditions and recommends next best moves
- Real-time adaptation to operational realities across care environments
- Transforms operational data into actionable intelligence
| - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
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Maven AGI