Enterprise customer service AI and AI agents for voice and chat
AI Operating System for building agentic AI solutions and automating conversations
Stage
Established
Established
Founded
2016
Not given
Based in
DE
IT
Pricing model
Not given
Freemium
Pricing
Not given
Free trial: 14 days with all premium features. Pro: €149/month (€124/month billed yearly), includes 3 users, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month. Business: €499/month (€416/month billed yearly), includes 5 users, 50 AI Agents, 10M AI Tokens per month, 5,000 conversati
Key features
Multi-language support in 100+ languages
Voice and chat interactions across omnichannel
Agent Copilot for human-AI collaboration
Hybrid composite AI with deterministic rules
Enterprise integration with 110+ prebuilt connectors
AI Ops Center for governance and monitoring
Visual flow builder for AI agent design without coding
Native knowledge base with RAG for accurate AI responses
Multi-channel deployment across web, WhatsApp, voice, SMS, email and Facebook Messenger
Human-in-the-loop with seamless escalation to human agents
Prompt chaining for complex multi-step automation workflows
MCP (Model Context Protocol) integration with external tools and APIs
Multiple specialized AI agents with automatic routing
Self-learning capabilities that improve from human interactions
On-premises deployment with local LLMs and vector stores
AI copilot for human agents with real-time assistance
What makes it different
Proven at production scale with 2.6B+ annual interactions
Works with existing contact center platforms without rip-and-replace
Autonomous agentic AI with full governance and compliance
Open-source platform with full control over source code and deployments
No-code visual builder requiring zero programming knowledge
Agentic architecture supporting task execution beyond text generation via MCP
Self-learning agents that automatically improve from real conversations
Deployment flexibility with cloud, on-premises, and local LLM options
NiCE Cognigy
Tiledesk