Enterprise customer service AI and AI agents for voice and chat
AI-powered customer engagement platform that turns your content into intelligent chatbots
Stage
Established
Not given
Founded
2016
Not given
Based in
DE
MY
Pricing model
Not given
Freemium
Pricing
Not given
Free plan available forever with up to 1 user, 1 domain, 1 workspace, and 30 conversations/month. Starter plan $39/month (billed annually at 15% discount) for up to 3 users, 1 domain, 1 workspace, and 300 conversations/month. Pro plan $99/month (billed annually at 20% discount) for up to 10 users, 5
Key features
Multi-language support in 100+ languages
Voice and chat interactions across omnichannel
Agent Copilot for human-AI collaboration
Hybrid composite AI with deterministic rules
Enterprise integration with 110+ prebuilt connectors
AI Ops Center for governance and monitoring
Automatic website content analysis and training
Voice agent with sub-2 second response time in 30+ languages
24/7 conversational AI handling with human escalation
Conversation insights and analytics dashboard
Multi-workspace and multi-team management
No-code platform with custom branding options
Support for 30+ languages including English, Chinese, Bahasa Melayu, and Tamil
Integration with CRM, databases, payment processors, and scheduling tools
GDPR compliance and enterprise-grade security with encryption
What makes it different
Proven at production scale with 2.6B+ annual interactions
Works with existing contact center platforms without rip-and-replace
Autonomous agentic AI with full governance and compliance
Live in minutes with no code or consultants required
Single AI brain trained on your content deployed everywhere customers are
Turns customer support conversations into actionable revenue insights
Voice agent with natural sound and automatic human handoff capability
Handles 80% of customer inquiries automatically without training or setup
NiCE Cognigy
Sampan