Credits-based subscription plans: Starter ($200/mo), Growth ($500/mo), Business ($1000/mo), and Enterprise (custom). All usage types (chat, voice, SMS, workspace, transcription) draw from same monthly balance at tiered per-unit rates.
Not given
Key features
AI Agent Builder - Build and customize agents without coding
Workspace - Manage agents and conversations in one collaborative environment
Real-time AI assistance with contextual hints during live conversations
Multi-channel support - Voice calls, SMS, and web chat
Knowledge Base for instant access to information
Call transcription and automated summaries
Dashboard analytics and call metrics
Call transfer capabilities to phone numbers or call centers
Integrations with third-party platforms via API and webhooks
Support for over 20 languages and multiple voice options
AI-native applications for operational workflows
Lattice knowledge layer for operational context
Integration with existing systems
Governance and access controls
Blueprint process for opportunity identification
Enterprise-grade security and compliance
Managed service or self-hosted deployment options
What makes it different
Minimal setup time - Go live instantly with no IT headaches or long setups
No-code agent builder suitable for non-technical users
Natural conversation flow - Customers don't realize they're talking to AI
Bundled pricing with no hidden model or infrastructure fees
Up to 80% automation of routine calls freeing teams for complex issues
Go from prototype to production in days
Outcome-based pricing - pay when it works
Captures tribal knowledge and makes it reusable across teams
Integrates with existing systems without replacement
Cogna