| Key features | - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
| - Atlas manager agent that breaks down tasks and delegates to specialists
- Ready-made team templates for marketing, research, operations, and more
- Agent Marketplace with 20+ built-in specialists
- Four control modes from Minimal to Manual for agent autonomy
- Support for Claude, OpenAI, Gemini, and GitHub Copilot on one team
- Live activity feed, task board, and team inbox with file previews
- Agent memory and shared Decision Ledger across sessions
- Agent Creator to build custom specialists in plain English
- MCP server integration to connect agents to outside services
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| What makes it different | - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
| - One team can use multiple AI providers simultaneously
- Atlas manager agent coordinates specialist agents with real-time task handoffs
- Agents maintain memory across sessions with no re-explaining preferences
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