| What it does | Enterprise AI agent platform for customer experience
| AI platform and agents for businesses
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| Stage | Not given
| Established
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| Founded | 2023
| 2009
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| Based in | US
| AR
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Not given
| XIA Free (USD 0, 1 user, 500 messages/month), Starter (USD 19/month, 3 users, 1,500 messages/month), Pro (USD 49/month, 10 users, 15,000 messages/month), Business (USD 149/month, 50 users, 50,000 messages/month), Enterprise (custom negotiated). AI Gateway Free (USD 0, 100K tokens/month), Starter (US
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| Key features | - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
| - XIA AI assistant for team conversations and task execution
- Rooms for team collaboration with shared context
- Custom agents with defined jobs and scheduled execution
- Native apps including CRM, Email, Docs, Sheets, Dashboards
- Integrations with 1000+ connected apps
- Multi-model AI with frontier models
- API Gateway for integrating models into applications
- Document generation and drafting with AI
- Web crawling and search capabilities
- Access controls and approval workflows
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| What makes it different | - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
| - All AI models available 24/7 in one place with multi-model routing
- Agents execute recurring tasks with defined permissions and review controls
- Work connected across tools without replacing existing software
- Native proprietary model Mato with no per-token cost
- Transparent execution history and conversation review
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 64 ● no change since last check | 26 ● no change since last check |
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| Trust Flow (Majestic) | 14 | 3 |
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| Citation Flow (Majestic) | 41 | 25 |
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| Referring domains (Majestic) | 791 | 20 |
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Maven AGI
NapsixB2B