| What it does | Enterprise AI agent platform for customer experience
| Your AI teammate that gets answers, follows up, and keeps people and AI agents moving together
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| Stage | Not given
| Startup
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| Founded | 2023
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| Based in | US
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Not given
| 10 free tasks (no credit card required), then $29/month for 20 tasks (founding price for first 50 teams, held for first 12 months if subscribed by December 31, 2026, then $59/month). Extra tasks $6 each when enabled. The people Emily contacts never pay.
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| Key features | - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
| - Works via email, Slack, and Discord without setup or inbox access
- Reaches people across companies without requiring them to install anything
- Remembers decisions and catches contradictions when plans change
- Respects privacy and context by default
- Coordinates work between people and AI agents on the same team
- Provides each team member private follow-through from shared messages
- Automatically follows up and waits through out-of-office periods
- Bundles decisions and updates to minimize interruptions
- Lets team members answer questions from collective memory without interrupting busy people
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| What makes it different | - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
| - No setup required; just CC Emily on emails or add her to Slack/Discord
- Works transparently as a teammate with her own name, not as an anonymous automation
- Coordinates people and AI agents across company boundaries without requiring installations
- Keeps context separate by channel, conversation and privacy level automatically
- Remembers what was decided and catches contradictions to prevent miscommunication
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 64 ● no change since last check | 5 ● no change since last check |
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| Trust Flow (Majestic) | 14 | 5 |
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| Citation Flow (Majestic) | 41 | 28 |
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| Referring domains (Majestic) | 791 | 59 |
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