| Key features | - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
| - 28 automated checks across access, understanding, discoverability, EU transparency and usability
- Static HTML analysis without JavaScript execution
- AI crawler identifier testing with GPTBot, ChatGPT-User, ClaudeBot, PerplexityBot and Google-Extended
- Rendered page analysis with JavaScript execution comparison
- Observed agent task execution with logging
- Five weighted scoring layers with consequence-based assessment
- Letter grade result from A to F based on rubric version 1.1.3
- Instant results with no registration required
- Checks for robots.txt, sitemap, llms.txt and trust pages
- Optional in-browser JavaScript rendering check
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| What makes it different | - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
| - Weighted scoring model that treats missing features as not applicable rather than failures, preventing unfair penalties
- EU-focused transparency and privacy layer addressing GDPR and consent requirements specific to European compliance
- Versioned rubric that allows results to remain comparable across time
- Real agent task execution logging showing exactly where AI agents get stuck on your site
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Maven AGI
Blck Alpaca