AI customer service agent and helpdesk platform with unlimited team seats
Stage
Not given
Not given
Founded
Not given
2023
Based in
Not given
SG
Pricing model
Freemium
Freemium
Pricing
Basic: 200 queries/month with public knowledge base only; Pro: Unlimited monthly usage, includes 1 hosted private knowledge base; Enterprise: Custom pricing with private or on-prem deployment available by project.
Free plan: $0/month (50 AI replies/month); Starter: $39/month or $32.50/month billed yearly (500 AI replies/month); Basic: $149/month or $125/month billed yearly (3,000 AI replies/month); Scale: $499/month or $417/month billed yearly (10,000 AI replies/month); Enterprise: custom pricing. Pay yearly
Key features
Automatic email polling via IMAP/SMTP
AI draft generation with LLM
Private RAG knowledge retrieval
Support for PDF, Word, Excel, TXT, HTML documents
Multilingual language detection and reply
Review-first workflow with optional automation
Visual evidence citations for auditability
No-code setup in minutes
Consistent tone and professional drafts
Private or on-prem Enterprise deployment
AI agent answers customer questions trained on your content
Supports 40+ languages from the same content
AI-drafted ticket replies with human review workflow
Unified inbox across multiple channels
Zero per-seat cost for team members
Integrations with Zendesk, Freshdesk, HubSpot and more
Live chat handover to team members
Multi-channel deployment from single configuration
What makes it different
Review-first workflow reduces risk before sending
Reduces email response time from 3-5 minutes to 30 seconds per email
Knowledge-grounded replies ensure consistency across team
Immediate draft generation for nights and holidays
No per-seat cost: unlimited team members at no extra charge
AI-native helpdesk with drafted replies reduces manual work
Proven 76% resolution rate in safety-critical domains
Deploy once across unlimited channels and integrations
No setup required: simple snippet, no developer needed
MailsRAG
Wonderchat