Enterprise agentic AI platform helping businesses accelerate outcomes across customer service and employee productivity
AI agent management platform for enterprise customer service
Stage
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Founded
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Based in
US
DE
Pricing model
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Contact for pricing
Pricing
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Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Key features
Voice and digital AI agents
Agent Blueprint Language (ABL™) for defining agent behavior and guardrails
Autoloop™ optimization engine for continuous agent improvement
ARCH™ AI solution architect
StateTrace™ execution path tracking
AI-native contact center capabilities
Enterprise Search functionality
Long-running process agents
Human-in-the-loop workflows
Multi-system process automation with audit trails
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
What makes it different
Autoloop™ continuously optimizes agents against goals from build through production
Purpose-built Agent Blueprint Language for formal agent definition and governance
StateTrace™ and root cause analysis for identifying performance gaps
Forward Deployed Engineers enabling production deployment in weeks
Recognized leader by Gartner, Forrester, and Everest Group
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
Kore.ai
Parloa