Enterprise agentic AI platform helping businesses accelerate outcomes across customer service and employee productivity
AI agents for financial services customer operations
Stage
Not given
Startup
Founded
Not given
2024
Based in
US
GB
Pricing model
Not given
Contact for pricing
Pricing
Not given
Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
Key features
Voice and digital AI agents
Agent Blueprint Language (ABL™) for defining agent behavior and guardrails
Autoloop™ optimization engine for continuous agent improvement
ARCH™ AI solution architect
StateTrace™ execution path tracking
AI-native contact center capabilities
Enterprise Search functionality
Long-running process agents
Human-in-the-loop workflows
Multi-system process automation with audit trails
End-to-end dispute automation with evidence gathering and chargebacks
Collections agent for account arrears with personalized outreach
KYB automation with document verification and business checks
Insurance claims intake and processing
Customer service agent with conversation memory and action execution
Procedural agent controlled in plain language without coding
Built-in financial services compliance guardrails
Omnichannel support across phone, chat, email, SMS and social
Real-time monitoring and performance tracking
Multi-language support with same quality and compliance
What makes it different
Autoloop™ continuously optimizes agents against goals from build through production
Purpose-built Agent Blueprint Language for formal agent definition and governance
StateTrace™ and root cause analysis for identifying performance gaps
Forward Deployed Engineers enabling production deployment in weeks
Recognized leader by Gartner, Forrester, and Everest Group
Full operational depth covering back-office work that other AI agents avoid
Consistently higher CSAT than human teams with 98% customer satisfaction
No platform fees - pay only for successful query resolutions
Seamless integration with existing platforms without replatforming
Kore.ai
Gradient Labs