| What it does | AI Character Platform for Brands & IP Owners
| AI agents with operational context to prevent and resolve failures across enterprise software, systems, and processes
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| Stage | Not given
| Established
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| Founded | 2022
| 2019
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| Based in | Not given
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| Pricing model | Contact for pricing
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| Pricing | Engagements start with a fixed-fee closed pilot covering setup, configuration, and the eight-week deployment. Ongoing pricing scales with deployment footprint (channels, character count, interaction volume). No per-seat or per-fan licensing.
| Free Plan at $0 with limited Lightrun AI SRE features; Pro and Enterprise plans available at custom pricing by contacting sales.
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| Key features | - Real-time fan engagement across Discord, web, social, and community channels
- Brand-safe AI characters trained on approved content
- Individual fan memory and contextual multi-turn conversations
- Curated Mode with team review of all responses
- Topic and person blacklists with real-time monitoring
- Eight-week deployment from contract to live
- IP owner controls all character data and conversation logs
- Exportable character rules and analytics
- Scalable platform for multiple characters
| - AI agents with operational context across software, systems and business processes
- Custom agents tailored to enterprise landscape including legacy services
- Approval gates and confidence thresholds for agent actions
- Enterprise compliance with ISO 27001 and SOC 2 Type II certification
- TLS 1.3 encryption in transit and AES-256 encryption at rest
- Dynamic telemetry and performance metrics collection
- Multi-instance debugging for Kubernetes and Serverless
- IDE plugins for IntelliJ, PyCharm, WebStorm and VS Code
- PII redaction and data privacy controls
- Reduced MTTR from hours to minutes
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| What makes it different | - Third-generation production build refined through real deployments
- Eight weeks from contract signature to live deployment
- 60+ IP partners across games, sports, entertainment, and brands
- Safety built into the architecture, not a feature add-on
- Full data ownership and no lock-in for IP owners
| - Only platform combining AI agents with full operational context of enterprise systems
- Reduces incident resolution time by 90%
- Works across legacy systems, SAP and modern platforms
- 763% ROI and $5.62M NPV over three years
- Enterprise-grade security with logical tenant separation and AI sandboxes
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 43 ● no change since last check | 65 ● no change since last check |
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| Trust Flow (Majestic) | 7 | 14 |
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| Citation Flow (Majestic) | 32 | 35 |
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| Referring domains (Majestic) | 274 | 569 |
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Lightrun