Enterprise AI agent platform for customer experience
Stage
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Founded
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2023
Based in
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US
Pricing model
Freemium
Contact for pricing
Pricing
Free plan available. hark pro² at $20/month with 2× more usage. hark pro³ at $100/month with 10× more usage. All features available in all plans; upgrading increases usage capacity.
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Key features
Persistent memory to tailor responses based on shared context
Computer use agent for browsing, research, and web tasks
End-to-end encryption for data security
Action Buttons for prioritized task completion
Email management and sorting
Flight booking and travel planning
Food ordering integration
Appointment booking and healthcare search
Expense auditing and savings recommendations
Graph of Record - Connects to systems of record with real-time updates and no data migration needed
Charters - Define what agents know and can do for different conversation types
Intelligent Fields - Turn conversations into structured data with reasoning and reporting
Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
Ask Maven - Natural language interface for instant data exploration without analysts
Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
What makes it different
Operates its own secure computer with full browser for independent task execution
End-to-end encryption vault for sensitive data protection
User approval required before performing sensitive actions
All features available across free and paid tiers
Up to 93% autonomous resolution rate demonstrated with customers
Unified platform connecting systems, knowledge, and actions without data migration
Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
No engineering required - CX teams tune agents without developer involvement
Real-time voice AI integrated with existing telephony infrastructure
Hark
Maven AGI