AI agents for financial services customer operations
AI lab researching human-agentic interaction and building tools for people and agents to work together
Stage
Startup
Not given
Founded
2024
Not given
Based in
GB
DE
Pricing model
Contact for pricing
Freemium
Pricing
Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
Pirol AI: Buy budget starting from €20 with no subscription or expiration; priced per model from €0.62/1M output tokens for Pirol AI's blended rate. GLM-5.3-Flash: €0.19 input, €0.62 output per 1M tokens. DeepSeek V4.1 Flash: €0.40 input, €1.59 output per 1M tokens. GLM-5.3: €1.47 input, €5.45 outpu
Key features
End-to-end dispute automation with evidence gathering and chargebacks
Collections agent for account arrears with personalized outreach
KYB automation with document verification and business checks
Insurance claims intake and processing
Customer service agent with conversation memory and action execution
Procedural agent controlled in plain language without coding
Built-in financial services compliance guardrails
Omnichannel support across phone, chat, email, SMS and social
Real-time monitoring and performance tracking
Multi-language support with same quality and compliance
Desktop app for local AI agents
Automatic CRM, ERP, HR software creation
Available for macOS and Windows
EU-hosted models with OpenAI-compatible API
Company as Code markdown standard
Model selection and routing
Multiple model options including vision
No subscription required
Budget does not expire
What makes it different
Full operational depth covering back-office work that other AI agents avoid
Consistently higher CSAT than human teams with 98% customer satisfaction
No platform fees - pay only for successful query resolutions
Seamless integration with existing platforms without replatforming
All processing stays on your machine with no cloud uploads required
Agents can be trusted with sensitive work because they are predictable and observable
European hosting and data sovereignty
Open-source Company as Code standard for describing organizations
Gradient Labs
pirol