AI agents for financial services customer operations
Collaborative platform to build immersive roleplay worlds with AI characters
Stage
Startup
Startup
Founded
2024
Not given
Based in
GB
Not given
Pricing model
Contact for pricing
Freemium
Pricing
Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
Free: $0/month with unlimited characters and messages using free AI models. Plus: $10/month including everything in Free, unlimited public and private worlds, $10 model credits monthly, more detailed personas, more slots, and priority support.
Key features
End-to-end dispute automation with evidence gathering and chargebacks
Collections agent for account arrears with personalized outreach
KYB automation with document verification and business checks
Insurance claims intake and processing
Customer service agent with conversation memory and action execution
Procedural agent controlled in plain language without coding
Built-in financial services compliance guardrails
Omnichannel support across phone, chat, email, SMS and social
Real-time monitoring and performance tracking
Multi-language support with same quality and compliance
World editor with visual interface for characters, backstory, and locations
Characters know each other and develop memories
Auto-vector embedding for content retrieval in chat
Advanced prompt customization for system prompts and LLM parameters
GitHub-like collaboration with world forking and change proposals
What makes it different
Full operational depth covering back-office work that other AI agents avoid
Consistently higher CSAT than human teams with 98% customer satisfaction
No platform fees - pay only for successful query resolutions
Seamless integration with existing platforms without replatforming
Prevents AI hallucinations through interconnected world lore and character context
Complete control over prompt engineering and AI behavior customization
Private roleplay data not used for AI model training
Gradient Labs
OpenRP