| What it does | AI agents for financial services customer operations
| Enterprise AI agent platform for customer experience
|
|---|
| Stage | Startup
| Not given
|
|---|
| Founded | 2024
| 2023
|
|---|
| Based in | GB
| US
|
|---|
| Pricing model | Contact for pricing
| Contact for pricing
|
|---|
| Pricing | Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
| Not given
|
|---|
| Key features | - End-to-end dispute automation with evidence gathering and chargebacks
- Collections agent for account arrears with personalized outreach
- KYB automation with document verification and business checks
- Insurance claims intake and processing
- Customer service agent with conversation memory and action execution
- Procedural agent controlled in plain language without coding
- Built-in financial services compliance guardrails
- Omnichannel support across phone, chat, email, SMS and social
- Real-time monitoring and performance tracking
- Multi-language support with same quality and compliance
| - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
|
|---|
| What makes it different | - Full operational depth covering back-office work that other AI agents avoid
- Consistently higher CSAT than human teams with 98% customer satisfaction
- No platform fees - pay only for successful query resolutions
- Seamless integration with existing platforms without replatforming
| - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
|
|---|
| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 55 ● no change since last check | 64 ● no change since last check |
|---|
| Trust Flow (Majestic) | 11 | 14 |
|---|
| Citation Flow (Majestic) | 37 | 41 |
|---|
| Referring domains (Majestic) | 458 | 791 |
|---|
Gradient Labs
Maven AGI