| What it does | AI agents for financial services customer operations
| The evidence layer for AI-agent actions
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| Stage | Startup
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| Founded | 2024
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| Based in | GB
| US
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Outcomes-based pricing model where customers pay only for successful query resolutions. Integration options include day 1 value on Intercom, Zendesk or Freshdesk, typically delivering 20-50% resolution rate for easiest queries, or more comprehensive integration achieving 80-90% handling time automat
| Developer: Free with no time limit (1,000 verified actions/month). Builder (Founding): $59/month for first 12 months, then $99/month (5,000 verified actions/month, then 2.5¢ per action). Team: $299/month (25,000 verified actions/month, then 1.5¢ per action). Growth: $999/month (100,000 verified acti
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| Key features | - End-to-end dispute automation with evidence gathering and chargebacks
- Collections agent for account arrears with personalized outreach
- KYB automation with document verification and business checks
- Insurance claims intake and processing
- Customer service agent with conversation memory and action execution
- Procedural agent controlled in plain language without coding
- Built-in financial services compliance guardrails
- Omnichannel support across phone, chat, email, SMS and social
- Real-time monitoring and performance tracking
- Multi-language support with same quality and compliance
| - Records agent actions through API or OpenTelemetry spans
- Verifies actions against systems of record including Stripe, Shopify, Salesforce, HubSpot, Zendesk, Intercom and Coinbase
- Integrates with agent frameworks: LangGraph, CrewAI, OpenAI Agents SDK, Pydantic AI
- Supports workflow runtimes: Temporal and Inngest
- Action contracts define verification rules with limits and required effects
- Settlement window re-checks verify actions again at end of settlement window
- Webhooks and Slack/PagerDuty alerts on verdict results
- Public hash verification allows verifying verdicts without an account
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| What makes it different | - Full operational depth covering back-office work that other AI agents avoid
- Consistently higher CSAT than human teams with 98% customer satisfaction
- No platform fees - pay only for successful query resolutions
- Seamless integration with existing platforms without replatforming
| - Verdicts come from deterministic rules, not language models
- Never blocks actions; verifies after the fact only
- Takes no payment from vendors; paid only by customer
- Tested against real models: Claude, GPT and Gemini
- Priced by verified actions, not seats or agent claims
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 57 ▲ +2 (up) since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 11 | 0 |
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| Citation Flow (Majestic) | 37 | 17 |
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| Referring domains (Majestic) | 458 | 1 |
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Gradient Labs
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