AI agent management platform for enterprise customer service
Stage
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Founded
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Based in
US
DE
Pricing model
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Contact for pricing
Pricing
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Consumption-based pricing: per minute for voice and per interaction for chat. Rates reflect complexity of use case. Custom plans built to fit specific business needs with defined rates and commitments.
Key features
Multi-agent environment with RBAC, SSO, audit logs, and secret management
SOC 2 certified and designed for exportability with no lock-in
Integrates with CRMs, HRIS, PLMs, and other enterprise systems
Unified ingestion from SharePoint, CRMs, wikis, and structured databases
Hybrid search combining keyword and vector-based semantic understanding
Multi-step reasoning for complex queries requiring multiple steps of analysis
Document comprehension for complex PDFs, tables, diagrams, and scanned content
Role-based access control respecting security models
SaaS, on-premises, or hybrid deployment options
Agent Builder for low-code AI agent creation
Performance Lab for testing and simulation
Parloa Lens for production monitoring
Model Orchestration and Tuning
Conversational Infrastructure in 140+ languages
Enterprise Security & Governance
Parloa Zones for data sovereignty
Multi-region and multi-language scaling
AI agents continuously self-improve
Dark Journey discovery for identifying customer pain points
What makes it different
99% hallucination-free with verified answers and clear source citations
Every agent validated to move a KPI such as revenue, cost, or risk
Both AI agency and platform for end-to-end solutions
Pre-configured agents deployable in as little as 24 hours
Self-improving AI agents with Performance Flywheel™
Low-code platform accessible to non-specialists
Consumption-based pricing aligned with efficiency gains
SAP endorsed app premium certification
EU-built with data sovereignty and security by design
fifthelement
Parloa