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Dena vs Tiledesk

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Dena compared with Tiledesk
DetailDena logo DenaTiledesk logo Tiledesk
What it doesAI-powered business phone system that helps your entire team see, manage, and understand every call, all in one simple dashboard. AI Operating System for building agentic AI solutions and automating conversations
StageNot given Established
FoundedNot given Not given
Based inUS IT
Pricing modelFree trial Freemium
PricingNot given Free trial: 14 days with all premium features. Pro: €149/month (€124/month billed yearly), includes 3 users, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month. Business: €499/month (€416/month billed yearly), includes 5 users, 50 AI Agents, 10M AI Tokens per month, 5,000 conversati
Key features
  • Records, transcribes, and analyzes every conversation
  • Intelligent call routing based on caller intent
  • Full call recordings and transcripts
  • Sales performance insights
  • Customer sentiment and trend analysis
  • AI-driven suggestions for improvement
  • Integration with CRM, calendar, and booking software
  • Supports 30+ languages
  • Customizable call flows and business rules
  • Team collaboration and shared visibility
  • Visual flow builder for AI agent design without coding
  • Native knowledge base with RAG for accurate AI responses
  • Multi-channel deployment across web, WhatsApp, voice, SMS, email and Facebook Messenger
  • Human-in-the-loop with seamless escalation to human agents
  • Prompt chaining for complex multi-step automation workflows
  • MCP (Model Context Protocol) integration with external tools and APIs
  • Multiple specialized AI agents with automatic routing
  • Self-learning capabilities that improve from human interactions
  • On-premises deployment with local LLMs and vector stores
  • AI copilot for human agents with real-time assistance
What makes it different
  • Replaces outdated phone trees with AI that understands caller intent
  • Transforms calls into searchable, measurable data and performance metrics
  • Automatically logs information and completes tasks by integrating with existing tools
  • Provides real-time visibility into customer communication and demand
  • Handles millions of calls annually for 1000+ customers
  • Open-source platform with full control over source code and deployments
  • No-code visual builder requiring zero programming knowledge
  • Agentic architecture supporting task execution beyond text generation via MCP
  • Self-learning agents that automatically improve from real conversations
  • Deployment flexibility with cloud, on-premises, and local LLM options
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)5 no change since last check61 −1 (down) since last check
Trust Flow (Majestic)1111
Citation Flow (Majestic)3232
Referring domains (Majestic)631044

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