AI customer support agent that answers from your docs in seconds and shows you what your customers need
AI email operations for support and sales teams
Stage
Not given
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Founded
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Based in
GB
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Pricing model
Freemium
Freemium
Pricing
Free: $0/month (50 answers/month). Starter: $40/month billed yearly at $480/year (1,000 answers/month). Growth: $120/month billed yearly at $1,440/year (4,000 answers/month).
Basic: 200 queries/month with public knowledge base only; Pro: Unlimited monthly usage, includes 1 hosted private knowledge base; Enterprise: Custom pricing with private or on-prem deployment available by project.
Key features
Answers from your own documentation without hallucinating
Replies in customer's language
Human handoff with email notifications
Conversation logs and search
Topics grouped by question frequency
Website analytics and funnels
Answer once, Deacon learns it
Customizable widget styling
Support for multiple content sources
24/7 answering without monitoring
Automatic email polling via IMAP/SMTP
AI draft generation with LLM
Private RAG knowledge retrieval
Support for PDF, Word, Excel, TXT, HTML documents
Multilingual language detection and reply
Review-first workflow with optional automation
Visual evidence citations for auditability
No-code setup in minutes
Consistent tone and professional drafts
Private or on-prem Enterprise deployment
What makes it different
Honest answers only from your docs, never invents information
Every feature on every plan, including free
No surprise bills, transparent pricing
Customer insights grouped by frequency
Review-first workflow reduces risk before sending
Reduces email response time from 3-5 minutes to 30 seconds per email
Knowledge-grounded replies ensure consistency across team
Immediate draft generation for nights and holidays
Deacon
MailsRAG