| Key features | - Dedicated implementation team for onboarding and deployment
- Built-in governance, policies, approvals and audits for compliance
- Industry-specific automation for Media, Retail, FMCG, Healthcare, Real Estate, Finance
- Reliable deterministic outcomes without hallucinations
- Customized automation tailored to unique business processes and goals
| - Graph of Record - Connects to systems of record with real-time updates and no data migration needed
- Charters - Define what agents know and can do for different conversation types
- Intelligent Fields - Turn conversations into structured data with reasoning and reporting
- Trust & Compliance - Built-in security with independent audits, real-time guardrails, and PII redaction
- AI Voice Agent - Real-time voice AI that handles interruptions and accents naturally
- Agent Designer - No-code workspace to tune behavior and validate changes before customer exposure
- Agent Assist - AI copilot inside Zendesk and Salesforce that drafts replies and surfaces answers
- Ask Maven - Natural language interface for instant data exploration without analysts
- Multi-channel Support - Chat, voice, email, Slack, WhatsApp, and Messenger
- Enterprise Security - SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, GDPR, CCPA certified
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| What makes it different | - Fast deployment in weeks rather than months with measurable early wins
- End-to-end partnership with full ownership from strategy to ongoing operations
- Reliable deterministic AI outcomes without hallucinations or guesswork at enterprise scale
- Complete control and visibility with unified governance across all business functions
- Industry-specific AI capabilities designed for your sector and processes
| - Up to 93% autonomous resolution rate demonstrated with customers
- Unified platform connecting systems, knowledge, and actions without data migration
- Enterprise-grade security with SOC 2, HIPAA, and PCI-DSS certification
- No engineering required - CX teams tune agents without developer involvement
- Real-time voice AI integrated with existing telephony infrastructure
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